Return & Refund Policy
We want you to have confidence when shopping with Buy Globe. Please review our return, refund, shipping and product issue information below.
Change of Mind Returns
We accept change of mind returns under the following conditions:
- The return request must be made within 7 days of the date you received the product.
- The product must be unused, unopened, and in its original packaging.
- If the package has been opened, a 3% restocking fee will apply.
- Return shipping costs are the responsibility of the customer.
Important: To initiate a return, please contact us at the email below for return instructions and the applicable return address.
Faulty, Damaged or Incorrect Items
If you receive a product that is faulty, damaged or incorrect, please contact us as soon as possible. We will assess the issue and, where applicable:
- Offer a replacement, repair or refund, depending on the circumstances.
- Cover return shipping costs where the fault or error is confirmed.
Proof of purchase and photos of the issue may be required to process your claim.
Australian Consumer Law: Nothing in this policy is intended to exclude, restrict or limit any rights you may have under the Australian Consumer Law.
Exclusions & Non-Returnable Items
The following items cannot be returned for a change of mind where they have been used, opened or otherwise do not meet the applicable return conditions:
- Products that have been used or are not in their original packaging.
- Items classified as final sale or non-refundable at the time of purchase, subject to your rights under Australian Consumer Law.
- Personalised or custom-made products.
- Software, DVDs or media that have been opened.
- Perishable goods and food items.
How to Request a Return
To request a return or refund, please contact us with the following information:
- Your order number and proof of purchase.
- A description of the issue if the product is faulty or incorrect.
- Photos of the product or issue, where applicable.
- The reason for your return request.
Contact Buy Globe
Please contact our customer support team before sending any product back. We will provide the applicable return instructions and return address.
buyglobeau@gmail.comRefund Information
Refunds are assessed after the returned product has been received and inspected.
7 Days
Change-of-mind return requests must be made within 7 days of delivery.
Original Condition
Products should be unused, unopened and in their original packaging for a change-of-mind return.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns.
Refund Processing
Refunds are processed within 5–7 business days after the returned item has been received and inspected.
Additional Refund Information
- Refunds will generally be processed via the original payment method.
- Refund processing generally takes 5–7 business days after we receive and inspect the returned item.
- We reserve the right to reject change-of-mind returns that do not meet the applicable return conditions.
- For products purchased during sales or promotions, refunds will generally be for the amount actually paid.
- Gift returns may be issued as store credit.
Please note: Consumer guarantees under Australian Consumer Law continue to apply where applicable.
Shipping Information
We provide delivery services across Australia. Shipping costs and available delivery options are displayed during checkout.
Shipping Times
Processing Time
1–5 business days.
Transit Time
Once your order has been dispatched:
- Domestic delivery: approximately 3–7 business days.
Business days exclude weekends and public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on factors including the product, weight, dimensions and delivery destination.
Where available, free shipping offers will be displayed on the applicable product or checkout page.
Tracking
Once your order has been dispatched, you will receive tracking information by email where tracking is available for your delivery.
Frequently Asked Questions
Need Help With a Return?
Contact Buy Globe before sending your product back. Our team can provide the next steps for your return.
Email Buy Globe