Return & Refund Policy
At Buy Globe, customer satisfaction is our top priority. Please review our policy below for details on returns and refunds.
Change of Mind Returns
We accept change of mind returns under the following conditions:
- The return request must be made within 7 days of the date you received the product.
- The product must be unused, unopened, and in its original packaging.
- If the package has been opened, a 3% restocking fee will apply.
- Return shipping costs are the responsibility of the customer.
Important: To initiate a return, please contact us at the email below for return instructions and the return address.
Faulty, Damaged, or Incorrect Items
If you receive a product that is faulty, damaged, or incorrect, please contact us immediately. We will assess the issue and, if eligible:
- Offer a replacement, repair, or refund, depending on the circumstances.
- Cover return shipping costs if the fault is confirmed.
Proof of purchase and photos of the issue may be required to process your claim.
Exclusions & Non-Returnable Items
The following items cannot be returned for a change of mind:
- Products that have been used or not in original packaging.
- Items classified as final sale or non-refundable at the time of purchase.
- Personalized or custom-made products.
- Software, DVDs, or media that have been opened.
- Perishable goods and food items.
How to Request a Return
To request a return or refund, please contact us with the following information:
- Your order number and proof of purchase.
- A description of the issue (if faulty or incorrect).
- Photos of the product (if applicable).
- Reason for return.
Contact Us for Returns
Our customer support team is ready to assist you with any return requests
buyglobeau@gmail.comTimeframe
Change-of-mind returns: 7 days from the day the package is delivered.
Condition
Must be unopened and in original packaging for full refund.
Shipping
Customer pays return shipping for change of mind returns.
Refund Processing
Refunds processed within 5-7 business days after inspection.
Additional Information
- Refunds will be processed via the original payment method within 5-7 business days after we receive and inspect the returned item.
- We reserve the right to reject returns that do not meet our policy conditions.
- For products purchased during sales or promotions, refunds will be for the amount paid.
- Gift returns will be issued as store credit.
Shipping Information
Shipping Times
Processing time: 1–5 business days.
Transit time (after dispatch):
- Domestic: 3–7 business days
Business days exclude weekends and public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free shipping may be available for orders over a certain amount.
Tracking
Once your order ships, you will receive a tracking number via email to monitor your package's progress.
Frequently Asked Questions
How long do I have to return an item?
You have 7 days from the delivery date to request a return for a change of mind.
Who pays for return shipping?
For change of mind returns, the customer is responsible for return shipping costs. For faulty or incorrect items, we cover the return shipping costs.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Can I return a sale item?
Sale items marked as "final sale" are not eligible for returns. Other sale items can be returned per our standard policy.